Refund policy

Return & Refund Policy

At PHONEYQ, each product is carefully crafted and inspected before shipping.

No Returns

All sales are final.
We do not accept returns or exchanges for any reason, including but not limited to:

Change of mind
Incorrect product or model selection
Personal preference
Normal wear and tear

Please ensure all details are correct before completing your purchase.

Damages, Defects, or Incorrect Items

Please inspect your order upon delivery.
If your item arrives defective, damaged, or incorrect, contact us within 48 hours of receiving your order at:

📧 contact@phoneyoq.com

Please include:

Your order number
Clear photos or videos showing the issue

Once reviewed and approved, we will process a full refund to your original payment method.
In such cases, you will not be required to return the product.

Non-Returnable Items

We do not accept returns or refunds for:

Sale items
Gift cards
Custom or personalized products

European Union – 14 Day Cooling-Off Period

If your order is shipped to the European Union, you may have the right to cancel your order within 14 days in accordance with EU consumer protection laws.

This right applies only if the item is:

Unused
In its original condition and packaging

Customized or personalized items are excluded from this right.

Refund Processing

Approved refunds (for defective, damaged, or incorrect items only) will be processed within 10 business days after approval.
Please note that processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved, please contact us at contact@phoneyoq.com.